> ## Documentation Index
> Fetch the complete documentation index at: https://fyre.bot/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Policy

> Read Fyre's Order Policy and learn how we process your orders.

By ordering, purchasing, or subscribing to any of Fyre's services, you agree to our
[Terms of Use](/terms) and [Privacy Policy](/privacy).

## Lifetime License Terms

* A lifetime license requires a one-time, full payment.
* If your payment is declined or incomplete, you will not receive a license.
* Licenses are delivered within 1 hour of successful purchase.
  If you do not receive your license, please contact us via [Fyre Hub](https://discord.gg/SNxqD4ujTF).
* Fyre licenses are digital and tied to your Discord User ID or Server ID in our database.
* Deleting your data from Fyre will result in loss of access to purchased licenses.
* To recover or transfer a license (e.g., after data deletion or to another user/server),
  you must provide your original email receipt and/or Order ID.

## No Refund Policy

All Fyre licenses are **non-refundable** unless otherwise specified below.\
Refunds will not be issued for:

* Discontinuing use of Fyre or its services.
* Deleting your own or your server's data on Fyre.
* Loss of access due to violation of our [Terms of Use](/terms).
* Fyre's services being terminated by Discord.

### Service Failure Refunds

We are committed to providing a reliable experience.\
You may be eligible for a partial or full refund if:

* Fyre's services are discontinued.
* Fyre's services are unavailable for more than 48 hours without prior notice.

To request a refund:

1. Open a ticket in our Discord server: [Fyre Hub](https://discord.gg/SNxqD4ujTF).
2. Include your reason for the refund and your Order ID or receipt.

We aim to resolve all refund requests within 48 hours.